New Client Information

Thank you for your interest in Floofins & Co! Please fill out our quick contact form first to give us more information about your needs and we will be in touch to confirm your onboarding.

Here is what to expect during the onboarding process:

1. We will send you an invite to create a Floofins Account. This will become your portal to your household and pet profiles, billing and scheduling.

2. Review the “My Forms” section in your new online account. These forms will need to be filled out before your first scheduled service.

3. Request a New Client Consultation. Consultations are 45-60 minutes in length and are billed at $25. You may request a meeting by phone at 630-478-8915 or via e-mail at Please provide 2-3 dates and times that work with your schedule.

4. At Your New Client Consultation, you will meet with one of a member of our leadership team and your primary pet care specialist. We will review your household and pet profiles, answer any of your questions and set up your first pet care appointments. Also, please have your keys ready for pick up at this visit (make sure you take a moment to review the key policy form) so we are ready to begin service.

Just have some questions about service? Give us a call at 630-478-8915 or drop us a line at! We are happy to answer any and all questions you may have. We are in the office Monday-Friday 8:30AM-5PM.