To Our Floofins & Co. Family,
In light of the latest extension of the IL Shelter-In-Place order, we wanted to reach out as more existing and potentially new clients are being added to the “essential” list that will be allowed to start back up with work in some capacity on May 1st. Yay! Our team looks forward to continuing our existing services and serving more of our clients (and their floofins) as they phase back to work.
With that being said, our standard common sense staff “cleanliness policies” are still being followed and have been enhanced per the latest CDC recommendations and IL State Law, as described below. We are happy to add any specific notes for visits with preferred procedures for social distancing. For example, we can pick up your pet from an area of the home where you are not present or do a leash hand off at the door vs. performing in-home duties at this time. Whatever you need, we are still here for you!
Staff “Cleanliness Policies”:
- UPDATE: Staff are being asked to wear supplied masks per the May 1st State of IL Mask mandate. Masks will be worn inside clients homes and outside anytime social distancing cannot be followed. Fortunately, social distancing is nothing new at Floofins & Co. Your pets are used to us saying no to dog-to-dog and dog-to-stranger meet and greets.
- Staff are being asked to use Floofins & Co. provided soap, washing their hands for at least 20 seconds with warm water upon entering and exiting the home, and as needed during visits, as well as using provided hand sanitizer when soap and water is not available.
- Staff are being asked to avoid touching eyes, nose, or mouth with unwashed hands, as well as covering their nose and mouth with a tissue when coughing or sneezing if outside with pets and not wearing a mask. If a tissue isn’t available, coughing or sneezing into an elbow or sleeve versus into their hands.
- If a staff member is sick, they are being asked to call in so coverage can be arranged with another team member.
We are also continuing to ask that you notify us if someone in your home is ill and to cancel services to limit exposure to our team.
UPDATE: Our cancelation policy is extended to ANY client that is ill through the end of May.
Also please remember:
New Client Consultations On Video
We are now offering video new client consultations. While our preference is to meet in your home so we can thoroughly explain our services, note specific locations of items, and get to introduce ourselves in person to your floofin and can still do this provided masks are being worn by all parties, we understand that this may not be possible in today’s circumstances. Therefore, video consultations are now an option. You will still meet with a member of our administrative team and your primary pet care specialist.
Referral Program Update
We have always offered a $25 service credit to our existing clients that send us referrals that become part of the Floofins Family. However, due to the current circumstances, in March we added an additional $25 credit to the new client as a gesture of thanks and gratitude for all of our new essential workers. However, we just LOVE this referral program update so moving forward ALL clients that refer a new client to Floofins & Co. will receive a $25 credit AND the new client will also receive a $25 credit towards their first service. So make sure you let us know who sent you our way!
We appreciate all of the check-ins and support we have received during this unprecedented event and look forward to things opening up one fluffy face at a time.
Kristin Skelton – Owner/Founder