March 13, 2020

An Open Letter To Our Clients And Community RE: COVID-19

Author: Kristin Skelton

To Our Floofins & Co. Family.

We wanted to reach out with a quick update to hopefully relieve some concerns due to the recent outbreak of COVID-19. Our standard common sense staff “cleanliness policies” are being followed as described below:

  • Staff are being asked to use provided hand sanitizer upon entering each clients home along with washing hands during visits as needed and at the end of visits with soap and warm water for at least 20 seconds.
  • Staff are being asked to avoid touching eyes, nose or mouth with unwashed hands as well as covering their nose and mouth with a tissue when coughing or sneezing. If a tissue isn’t available, coughing or sneezing into an elbow or sleeve vs. into their hands is preferred.
  • If a staff member is sick, they are being asked to call in so coverage can be arranged with another team member.

We know that trips may be canceled and that many of our regularly scheduled dog walking clients may be working from home for the next several weeks, however we are maintaining business as usual at this time. Please do reach out should there be any changes in your regular or trip schedules and also please know we are happy to still visit while you are working from home so you can go about your workday as well as maintain consistency in your pet’s routine. Whatever you need, we are here for you.

And finally, we ask that you notify us if someone in your home is ill and to cancel services to limit exposure to our team. Regarding the cancelation policy, while our regularly scheduled clients typically have two anytime/day of cancelations in their account per month, please note we are extending this policy to ANY client that is ill through the end of April for the time being.

To date we have had no illnesses on our team and no one has been in contact with anyone with a known case of COVID-19. We will reach out directly should any future concerns arise.

We appreciate your business and look forward to getting back into a normal groove soon.

Kristin Skelton – Owner/Founder

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