March 20, 2020

A Follow Up To Our Clients And Community RE: COVID-19 And The IL Shelter In Place Order

Author: Kristin Skelton

To Our Floofins & Co. Family.

In light of the IL Shelter In Place order, we wanted to send another update as to how this will affect your services with Floofins & Co. Based on what was presented in the latest press conference, pet care visits will still be an allowed service. We simply ask that any client that feels visits are non-essential to feel free to cancel. We hope to see you back on a regular schedule sooner than later.

For clients that are out-of-town or reporting to work in essential jobs, we will continue with visits as scheduled. For continuing visits, our standard common sense staff “cleanliness policies” are being followed as described below, along with additional measures as recommended by the CDC, like social distancing (6 feet or more) if a client is working from home during our visits.  We are also are happy to add any specific notes to visits with preferred procedures for social distancing. For example, we can pick up your pet from an area of the home where you are not present, or do a hand off at the door vs. performing in-home duties at this time, or we can even wipe door knobs and other high touch surfaces if you have wipes handy. Whatever you need, we are here for you.

Staff “Cleanliness Policies”:

  • Staff are being asked to use Floofins & Co. provided hand sanitizer upon entering each clients home as well as washing hands during visits, as needed, and at the end of visits with soap and warm water for at least 20 seconds.
  • Staff are being asked to avoid touching eyes, nose, or mouth with unwashed hands, as well as covering their nose and mouth with a tissue when coughing or sneezing. If a tissue isn’t available, coughing or sneezing into an elbow or sleeve vs. into their hands.
  • If a staff member is sick, they are being asked to call in so coverage can be arranged with another team member.

We are also continuing to ask that you notify us if someone in your home is ill and to cancel services to limit exposure to our team. Our cancelation policy is extended to ANY client that is ill through the end of April.

To date, we have had no illnesses on our team and no one has been in contact with anyone with a known case of COVID-19. We will reach out directly should any future concerns arise.

We appreciate all of the support we have received during this unprecedented event and truly will miss seeing many of our daily charges during this time. Hopefully this Shelter In Place order will help shorten the time before we will see all of our floofins on a more routine, normal schedule.

Kristin Skelton – Owner/Founder

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