January 19th is Get To Know Your Customers Day. We feel pretty confident that we know your pets pretty well, but we always want to learn more.
Let’s talk about how we get to know the Floofins in your household.
First, we alway do a meet and greet before taking on new clients. We get all of the information on your home, your pet’s schedule, the feeding preferences, etc. It’s important to us that we make your absence feel less stressful to your pet by keeping them in their routine.
We also spend regular time with them. If you are a midday walk client, we know the pace your pet likes to take and are able to notice when they speed up or slow down or even when something is askew.
As a client, I have had my Floofins staff member note any small lumps or bumps and any odd behavior (like that time Ginger insisted she take her water buffalo horn on her walk). It’s helpful and informative.
But did you know that you can always contact us with additional information above and beyond what is in your profile? We always document information there for consistency between staff and the office. But, you can always reach out to us with feedback about our service and staff. We encourage communication.
Finally, if you are satisfied with the service you receive, consider leaving a Google Review, Yelp Review, or a Facebook Review. Those words of praise and affirmation make a huge difference when potential clients are researching pet care companies. We note it and appreciate it.
So, tell us more about you, our customers. And if you want, let others know how you feel about us. We believe in hearing our customers, so always let us know how we’re doing.