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Update on Holiday Scheduling and the Floofins Waitlist

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As we approach the Thanksgiving holiday, I want to let our clients know about the status of holiday scheduling and our first ever Floofins & Co. waitlist.

EARLY BOOKING

While we have always stressed booking visits as early as possible, this holiday season presents additional challenges. We highly encourage our clients to book your holiday trips in the system as soon as possible. Why?

Our commitment to the highest level of service. 

Like all industries, demand and staffing are in flux. Particularly at high volume times, like the holidays, we encourage early booking to meet pet care needs. We never overbook because that negatively impacts our clients.

We have seen a drastic increase in the volume of pet care requests. This likely results from many factors including increased travel from last year, new floofins additions to households, and the unfortunate decrease in pet care providers resulting from COVID’s hit to small businesses everywhere. 

WAITLIST

We appreciate your referrals and encourage you to continue to suggest us as an option for your family and friends. As a caution, some new clients, depending on their service location, may be placed on our waitlist.

New clients may temporarily be waitlisted clients until we can provide Floofins & Co. caliber service. We encourage you to establish your pet with us so that we can quickly transition to providing service as soon as possible.

Floofins & CO. appreciates all of our clients, new and established. We promise to continue to give you the service you have come to expect. And for new clients, we will make your pet a member of our Floofins Family as soon as we can.

Thank you and enjoy your Thanksgiving holiday.

Floofins and Company Celebrates 10 Years In Business

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Floofins & Co. celebrates their tenth birthday today.

Ten years means we have a lot of memories. We have lots of lessons learned and a bunch of great stories. We have great clients. And we had planned to celebrate with a number of ideas we’ve been discussing since last year. Ways to say thanks for keeping us busy and referring us to your friends and neighbors.

And as we’ve learned over the years, even the best laid plans can get knocked off course. We couldn’t have imagined the way 2020 was going to shape up.

First, we learned that NAPPS had named us their 2020 Business of the Year. It is an incredible honor and one that we wanted to celebrate with both staff and clients. Because we know that without both, our business would not be what it is today. Then, the COVID-19 pandemic hit.

Like all small businesses, we are trying to weather this current shelter-in-place order. We continue to provide service to our clients working as essential service members, our staff as they manage smaller routes, and still keep the lights on at Floofins HQ. It has been challenging, but we are hanging in there with all of you.

We know that you want to get back to normal as soon as possible and so do we. We miss your floofins!

Until that time arrives, we plan to do as much of our 10-year anniversary celebration as we can manage. We will be doing a video series in the coming months highlighting the top 10 questions you have about Floofins & Co. Have you wondered how something works? What it take to have a dog walking company? What courses we teach at Floofin U? You ask and we will answer! Send your questions to info@floofinsandco.com with the subject line Video Questions. If you’re feeling adventurous, send us a video of you or your floofin asking your question.

Thanks for being with us during the last ten years and we hope to be back out at full capacity caring for your floofins soon.

Helpful Holiday Floofins & Co. Hints

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The holidays bring with them a mix of stress and joys. We here at Floofins & Co. want to help you minimize the stress and maximize the joy. Therefore, we are offering up some of our Helpful Holiday Hints!

Planning

Planning ahead is always best. If you can, be sure to book any holiday visits as soon as possible so that you can be sure that we can accommodate your floofin while you travel. It also helps us to ensure that our staff are booked in the most efficient manner. This helps them be home as much as possible with their own families and floofins. [Read more…] about Helpful Holiday Floofins & Co. Hints

Giving Thanks For Challenging Pets

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Despite griping about the weather, the challenges at my day job, and the general obstacles that life throws my way (yeah, I’m talking about you chipped-from-a-rock windshield), I’m extremely fortunate. So, when Thanksgiving rolls around, and we as a country pause to count the blessings of our comfortable lives, I probably name off the same general things everyone else does: family, friends, and the abundances in my life. 

But, I gave it some thought and have to admit that I’m not going to do that this year.  This year, I’m giving thanks for the gift of challenging pets.

Everyone who sees my dog, Ginger, tells me how sweet, cute, well-behaved, or any other variety of complimentary adjectives she is. And the pictures of her on social media are along the same ilk. But, you don’t see the moments that try my patience (of which, I will admit, I have very little to being with): [Read more…] about Giving Thanks For Challenging Pets