Will the same member of the Pet Care Team visit my pets every time?
At your initial meeting you will meet the person assigned as your primary pet care provider. Any future visits requested will be first scheduled with your primary unless there is a conflict. The bond that is made between you, your pet and your sitter is very important to us. However, alternate staff members may be utilized in the event of: illness, injury, inability to travel into the field, employee time off, or if unavailable at the time of future bookings.
Also, in some cases when visit requests are requested to be spread out 12-16 hours apart, your primary pet care provider may be teamed up with ONE additional pet care provider to ensure everyone is well rested and prepared to take proper care of your pets.