What is the purpose of the New Client On-boarding Meeting?
For all new clients, a meeting is required prior to your first visit with one of our Pet Care Specialists. At this meeting, you get the opportunity to meet one of our administrative staff and the member of our Pet Care Team who will be assigned as your primary pet care provider. Prior to the meeting, we will set you up with a Client Care Portal Account where you can manage both your home and pet care instructions. At the meeting we will review all your instructions to ensure we are clear and up to date on everything we may need to care for your pet. New Client Meetings are free of charge for new clients (a $25 fee will be attached to any meetings requested with less than 24-hours notice) and there is no obligation to book any future visits.