How do I schedule visits?
Services may be requested online, by phone at 630-478-8915, or via e-mail at firstname.lastname@example.org. To request services online, login to your Client Care Portal, visit the Scheduling > My Schedule page and click the Request Service button. If all of your pets will be receiving care, select “All Pets.” If the service is for a specific pet, check that pet’s name.
Single Day: To request service for a single day, select “Single,” and choose the date, type, and timing of the service. You may also enter any other relevant information you’d like in the “Notes” box. If you’d like to schedule more than one service in a day – for example, an afternoon walk and a dinner visit – click Add Next Service/Time and specify the details for the additional service. When you’re done, click Submit.
You also have the option of requesting services for multiple days simultaneously by selecting “Multiple Days,” “Custom” or “Ongoing.”
Multiple Days: If you know in advance you’ll need visits for more than a single day in a given period, it may be more convenient for you to request these visits at once. To do so, use “Multiple Days” for the Schedule Type, choose a start and ending date for the services, the pattern of services (every day, alternate days, etc.), and the type and timing of the services.
Custom: By using “Custom” as the Schedule Type, you can choose any combination of days in a single request by selecting them on a calendar. This is best used if your schedule will differ week to week or if you only need service sporadically.
Ongoing: Ongoing services are automatically generated by the system on a continuing basis and have no end date. If you would like to set a consistent weekly schedule for services, then the “Ongoing” option may be right for you. To schedule ongoing services, use the “Ongoing” Schedule Type and enter the date when you would like services to begin. Next, as with the “Multiple Days” option, you may specify a pattern for the services, as well as service types and times.
Please note, when requesting any Ongoing service, you will also need to submit the Daily Pet Care Automation Request Form which is located on the My Forms page.
Regarding Packages: If you wish to create on Ongoing Package request, choose a Multi-Service Package along with an Ongoing schedule type. If you wish to purchase a package but prefer to choose your own days, choose a Multi-Service Package and select at least the first day needed as Single Day, Multiple Days, or Custom. Visits tied to a package will display a small brown box/package icon along with the remaining visit countdown in your notifications box. Please note ongoing packages are always counted 10-days ahead.
You may view your schedule at any time by visiting the Scheduling > My Schedule page.
Status Colors: By viewing the schedule page you can check on the status of requested services. When you first request a service, the service box will be light gray and marked as “Requested.” Confirmed services appear in green, and completed past services appear in dark gray.
Making Changes: While services are still in the “Requested” state you may edit them. Once they have been accepted, you will need to contact Floofins & Company directly to make changes.