How do I cancel visits?
Services may be canceled online, by phone at 630-478-8915, or via e-mail at firstname.lastname@example.org. To cancel services online, you may request a cancellation from the My Schedule page. Please note that online cancellations cannot be made on the day of the service.
Click the Cancel button for the service you’d like to cancel. In the pop up window that appears, you will have the opportunity to write a note explaining the cancellation. Finish the request by clicking the Request button. Cancelations will be confirmed via e-mail and will appear in dark gray/crossed out on your schedule.
Floofins & Company’s cancelation policy is as follows:
Cancellations: Cancellation deadlines are as follows: Daily Pet Care: 24-hours prior to the first hour of the time block of your first scheduled service. Deadline is extended to 8PM the day before your scheduled service for visits booked M-F; Regular Vacation and Continuous Pet Care: 24-hours prior to the first hour of the time block of your first scheduled service; Overnight Pet Care and Holiday Pet Care: 72-hours prior to the first hour of the time block of your first scheduled service. Holiday Pet Care includes any series of services scheduled over one of our listed holidays (see item 15). Any deposit will be credited to your account for use within 1 year. If canceling past deadline, a cancelation fee of 100% of the total service fee of the first day booked will apply. A cancelation fee of 100% will also apply if a pet care staff member arrives as scheduled for a service and is sent away. Cancellation deadline extensions resulting from exigent circumstances, National Emergencies, impassible roads or other conditions will be addressed on a case-by-case basis.
Visits canceled outside of policy will be noted as “Canceled” on your invoice. Visits canceled within policy will not be invoiced.