Sharing vacation pet care duties with friends and neighbors can often create stressful situations for pets, confusing situations for pet sitters and accountability and liability issues. For these reasons, Floofins & Co. does not accept jobs of this nature.
All team members are supplied with a Floofins & Co iPad allowing access to our online management system and GPS tracking while in the field. The office staff monitors team member check-ins to ensure time block requests and visit length requirements are completed.
We understand the comfort inherent in meeting anyone that may have access to your property. Additional shorter “meet and greet” style meetings can be arranged at a discounted visit rate.
At your initial meeting you will meet the person assigned as your primary pet care provider. Any future visits requested will be first scheduled with your primary unless there is a conflict. The bond that is made between you, your pet and your sitter is very important to us. However, alternate staff members may be utilized in the event of: illness, injury, inability to travel into the field, employee time off, or if unavailable at the time of future bookings.
Also, in some cases when visit requests are requested to be spread out 12-16 hours apart, your primary pet care provider may be teamed up with ONE additional pet care provider to ensure everyone is well rested and prepared to take proper care of your pets.
Floofins & Co. requires two sets of house keys. Keys are coded so that they cannot be matched to your personal information. One key is in possession of your primary pet care provider (for entry purposes during your scheduled visit(s) and the other key is secured in a lockbox at our office (for emergencies). Keys can either be retained at the Floofins & Co. office for future or recurring visits or returned in person (for an additional fee) or picked up at no charge at one of our UPS Store Key Drop points. Key drop locations and hours can be found HERE.