Reservations

Services may be canceled online, by phone at 630-478-8915, or via e-mail at clientcare@floofinsandco.com. To cancel services online, you may request a cancellation from the My Schedule page. Please note that online cancellations cannot be made on the day of the service.

Click the Cancel button for the service you’d like to cancel. In the pop up window that appears, you will have the opportunity to write a note explaining the cancellation. Finish the request by clicking the Request button. Cancelations will be confirmed via e-mail and will appear in dark gray/crossed out on your schedule.

Floofins & Company’s cancelation policy is as follows:

Cancellations: Cancellation deadlines are as follows: Daily Pet Care: 24-hours prior to the first hour of the time block of your first scheduled service. Deadline is extended to 8PM the day before your scheduled service for visits booked M-F; Regular Vacation and Continuous Pet Care: 24-hours prior to the first hour of the time block of your first scheduled service; Overnight Pet Care and Holiday Pet Care: 72-hours prior to the first hour of the time block of your first scheduled service. Holiday Pet Care includes any series of services scheduled over one of our listed holidays (see item 15). Any deposit will be credited to your account for use within 1 year. If canceling past deadline, a cancelation fee of 100% of the total service fee of the first day booked will apply. A cancelation fee of 100% will also apply if a pet care staff member arrives as scheduled for a service and is sent away. Cancellation deadline extensions resulting from exigent circumstances, National Emergencies, impassible roads or other conditions will be addressed on a case-by-case basis.

Visits canceled outside of policy will be noted as “Canceled” on your invoice. Visits canceled within policy will not be invoiced.

For Monthly Package Users, there are now TWO options for set-up:

Automated: For clients that wish to “set it and forget it”, we will set you up with an Ongoing Package Schedule. Your schedule will auto generate 10 days out and when your package runs out, we will bill you for the next package. Package invoices are sent two days prior to first use and are due on the date of first use. This option is best for high volume users with regularly scheduled needs and allows us to reserve a spot in advance with your primary walker.

Client Controlled. For clients that want ultimate control of their schedule and packages, you can purchase your choice of package and then book only on the days you need. As you make your requests, your package visits will count down. This option is best for high volume users with inconsistent schedules or whose needs may change month to month.

For A La Carte Users, there are also two options for set-up:

Automated: For clients that wish to “set it and forget it”, we will set you up with an Ongoing A La Carte Schedule. Your schedule will auto generate 10 days out and we will send you a weekly invoice each Saturday for the previous week’s visits. This option is best for lower volume users with regularly scheduled needs.

Client Controlled. For clients that want ultimate control of their schedule, you can request a la carte visits only on the days you need. We will send you a weekly invoice each Saturday for the previous week’s visits. This option is best for lower volume/occasional users and allows us to reserve a spot in advance with your primary walker.

Monthly Packages are your ticket to the best rates on daily pet care services. Packages are recommended for clients booking 3 or more days per week on a regularly scheduled basis. When booking with a package, you will be charged upfront for the full package amount and your visits will deduct from the package much like a punch card. Monthly Packages expire five weeks from the first date of use.

For ultimate flexibility or for occasional users, a la carte visits are your best choice. When booking a la carte, you will be charged each Saturday for any visits booked the previous week.

Daily Pet Care includes our Dog Walking, Cat “Walking” , and Puppy Break services. Additional dog/cat surcharges apply. These visits are reserved for clients returning home the same day. Walking services are available 7-days a week 8AM-8PM. Puppy Breaks are available M-F, 8AM-8PM when booked in pairs. Vacation Pet Care includes our vacation essentials package and allows for reservations to be made between 6AM-10PM 7-days a week and includes up to four pets.

Yes! Floofins & Co. provides pet care 7 days a week/365 days per year by reservation only. It is best to make your reservations early to ensure availability. An additional fee is charged on the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday After Thanksgiving, Christmas Eve, and Christmas Day.