Floofins and Company

In light of the IL Shelter In Place order, we wanted to send another update as to how this will affect your services with Floofins & Co. Based on what was presented in the latest press conference, pet care visits will still be an allowed service. We simply ask that any client that feels visits are non-essential to feel free to cancel. We hope to see you back on a regular schedule sooner than later.

For clients that are out-of-town or reporting to work in essential jobs, we will continue with visits as scheduled. For continuing visits, our standard common sense staff “cleanliness policies” are being followed as described below, along with additional measures as recommended by the CDC, like social distancing (6 feet or more) if a client is working from home during our visits.  We are also are happy to add any specific notes to visits with preferred procedures for social distancing. For example, we can pick up your pet from an area of the home where you are not present, or do a hand off at the door vs. performing in-home duties at this time, or we can even wipe door knobs and other high touch surfaces if you have wipes handy. Whatever you need, we are here for you.

Staff “Cleanliness Policies”:

• Staff are being asked to use Floofins & Co. provided hand sanitizer upon entering each clients home as well as washing hands during visits, as needed, and at the end of visits with soap and warm water for at least 20 seconds.
• Staff are being asked to avoid touching eyes, nose, or mouth with unwashed hands, as well as covering their nose and mouth with a tissue when coughing or sneezing. If a tissue isn’t available, coughing or sneezing into an elbow or sleeve vs. into their hands.
• If a staff member is sick, they are being asked to call in so coverage can be arranged with another team member.

We are also continuing to ask that you notify us if someone in your home is ill and to cancel services to limit exposure to our team. Our cancelation policy is extended to ANY client that is ill through the end of April.

To date, we have had no illnesses on our team and no one has been in contact with anyone with a known case of COVID-19. We will reach out directly should any future concerns arise.

We appreciate all of the support we have received during this unprecedented event and truly will miss seeing many of our daily charges during this time. Hopefully this Shelter In Place order will help shorten the time before we will see all of our floofins on a more routine, normal schedule.

To Our Floofins & Co. Family.

We wanted to reach out with a quick update to hopefully relieve some concerns due to the recent outbreak of COVID-19. Our standard common sense staff “cleanliness policies” are being followed as described below:

• Staff are being asked to use provided hand sanitizer upon entering each clients home along with washing hands during visits as needed and at the end of visits with soap and warm water for at least 20 seconds.
• Staff are being asked to avoid touching eyes, nose or mouth with unwashed hands as well as covering their nose and mouth with a tissue when coughing or sneezing. If a tissue isn’t available, coughing or sneezing into an elbow or sleeve vs. into their hands is preferred.
• If a staff member is sick, they are being asked to call in so coverage can be arranged with another team member.

We know that trips may be canceled and that many of our regularly scheduled dog walking clients may be working from home for the next several weeks, however we are maintaining business as usual at this time. Please do reach out should there be any changes in your regular or trip schedules and also please know we are happy to still visit while you are working from home so you can go about your workday as well as maintain consistency in your pet’s routine. Whatever you need, we are here for you.

And finally, we ask that you notify us if someone in your home is ill and to cancel services to limit exposure to our team. Regarding the cancelation policy, while our regularly scheduled clients typically have two anytime/day of cancelations in their account per month, please note we are extending this policy to ANY client that is ill through the end of April for the time being.

To date we have had no illnesses on our team and no one has been in contact with anyone with a known case of COVID-19. We will reach out directly should any future concerns arise.

We appreciate your business and look forward to getting back into a normal groove soon.

Kristin Skelton – Owner/Founder